Welcome to Session 4

This session helps you turn operational-risk observations into management information. You will learn how to use KRIs, thresholds, event data, issue logs, and action plans to create a useful risk view rather than a long list of disconnected numbers.

Learning objectives

·       Explain the purpose of operational risk information and why management needs concise, decision-oriented risk data.

·       Define and use key risk indicators (KRIs), threshold triggers, and escalation thresholds in operational-risk practice.

·       Interpret operational loss-event and near-miss data to identify trends, control weaknesses, and emerging exposures.

·       Use issue logs and action plans to track ownership, remediation progress, ageing, and overdue actions.

·       Prepare a simple operational-risk information pack or dashboard for management discussion.

Core ideas for this session

·       Good operational risk information should be relevant, timely, and decision-oriented.

·       KRIs are most useful when linked to a specific exposure and clear threshold response.

·       Near misses and recurring small events can be as informative as major incidents.

·       Issue logs and action plans are essential for accountability and remediation follow-through.

·       A strong dashboard combines metrics, context, and concise management commentary.