Curriculum
Qualifi Certified Professional in Operational Risk Management (QCP-ORM)
Module 1 Operational Risk Foundations, Drivers, Taxonomy, and Risk Context
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Module 2: Operational Risk Governance and Framework Design
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Overview Session 1: Operational Risk Governance - Boards, Senior Management, and Accountability
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QCP-ORM Module 2 / Session 1: Operational Risk Governance - Boards, Senior Management, and Accountability
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Downloadable Worksheet
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Mini-case: Orion Payments Group
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Session assignment: Board and Senior Management Responsibilities for Operational Risk Governance
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Formative quiz- Module 2- Lesson 1
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Overview QCP-ORM Module 2 / Session 2: The Three Lines Model and Role Clarity in Operational Risk
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QCP-ORM Module 2 / Session 2: The Three Lines Model and Role Clarity in Operational Risk
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Downloadable Worksheet : QCP-ORM Module 2 / Session 2: The Three Lines Model and Role Clarity in Operational Risk
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Mini-case: CedarPay Services
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Applying the Three Lines Model to Operational Risk Management
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Formative quiz: Module 2 / Session 2: The Three Lines Model and Role Clarity in Operational Risk
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Overview QCP-ORM Module 2 / Session 3: Policy, Risk Appetite, Risk Tolerance, and Control Environment
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QCP-ORM Module 2 / Session 3: Policy, Risk Appetite, Risk Tolerance, and Control Environment
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Mini-case: NorthGate Payments Group
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Making Policy, Appetite, Tolerance, and Control Environment Work in Operational Risk Management
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Downloadable Worksheet : QCP-ORM Module 2 / Session 3: Policy, Risk Appetite, Risk Tolerance, and Control Environment
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Formative quiz: Module 2 / Session 3: Policy, Risk Appetite, Risk Tolerance, and Control Environment
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Overview Module 2 / Session 4 Escalation and Reporting Arrangements in Operational Risk Governance
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Module 2 / Session 4 | Escalation and Reporting Arrangements in Operational Risk Governance
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Downloadable Worksheet| Module 2 / Session 4 Escalation and Reporting Arrangements in Operational Risk Governance
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Mini-case: Delayed escalation in a payment services firm
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Escalation and reporting review
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Formative assessment| Module 2 / Session 4 Escalation and Reporting Arrangements in Operational Risk Governance
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Overview Module 2 / Session 5 Designing the Core Elements of an Operational Risk Management Framework
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Module 2 / Session 5 Designing the Core Elements of an Operational Risk Management Framework
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Activity : Build the framework
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Mini-case: Building an ORMF for NoorBridge Digital Finance
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Formative Assessment| Module 2 / Session 5 Designing the Core Elements of an Operational Risk Management Framework
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ORMF design
Module 3 Operational Risk Identification, Assessment, Analysis, and Reporting
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Module 4 Technology, Third-Party Risk, Operational Resilience, and Professional Recommendations
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Text lesson
Overview Session 1: Operational Risk Governance – Boards, Senior Management, and Accountability
What this session is about
This session introduces governance as the foundation of an effective operational risk management framework. You will examine why governance matters, what the board is responsible for, what senior management must do in practice, and how weak governance shows up in recurring incidents, weak reporting, or poor escalation.
Learning objectives
- Interpret the responsibilities of the board and senior management in operational risk governance.
- Differentiate oversight, challenge, and execution within an operational risk management framework.
- Explain why governance clarity matters for risk appetite, reporting, escalation, and accountability.
- Recognise signs of governance weakness in everyday operational-risk situations.
- Apply governance principles to a realistic case and propose practical improvements.